Shipping Policy
Fast, reliable delivery across Australia for all your electrical supply needs.
Last updated: January 2025
✓ Standard Delivery Areas
- Greater Sydney Metropolitan Area
- Newcastle and Central Coast
- Wollongong and Illawarra
- Blue Mountains Region
- Major NSW Regional Centers
- Melbourne Metropolitan Area
- Brisbane and Gold Coast
- Adelaide Metropolitan Area
- Perth Metropolitan Area
⚠ Extended Delivery Areas
- Remote NSW Regions
- Tasmania (All Areas)
- Northern Territory
- Western Australia (Regional)
- South Australia (Regional)
- Queensland (Regional)
- Victoria (Regional)
Additional charges and extended delivery times apply
| Method | Timeframe | Coverage | Tracking |
|---|---|---|---|
| Express Post | 1-2 business days | Major cities | ✓ Yes |
| Standard Post | 3-5 business days | Australia-wide | ✓ Yes |
| Courier Delivery | 1-3 business days | Metro areas | ✓ Yes |
| Freight Delivery | 3-7 business days | Large/heavy items | ✓ Yes |
| Click & Collect | Same day/Next day | Rouse Hill store | N/A |
🚚 FREE SHIPPING
Free standard shipping on orders over $200 to major Australian cities
Standard Rates
- Small items (under 2kg)$9.95
- Medium items (2-10kg)$15.95
- Large items (10-25kg)$25.95
- Express delivery+$10.00
Special Handling
- Freight items (over 25kg)Quote on request
- Remote area surcharge$15.00 - $50.00
- Dangerous goodsAdditional fees apply
- Saturday delivery+$25.00
Orders placed before 2:00 PM (Mon-Fri)
Orders placed after 2:00 PM (Mon-Thu)
Orders placed Friday after 2:00 PM - Sunday
Note: Custom orders, special items, and back-ordered products may require additional processing time. We will notify you of any delays.
We take great care in packaging your electrical supplies to ensure they arrive safely:
Standard Items
- Protective bubble wrap or foam padding
- Sturdy cardboard boxes or padded envelopes
- Anti-static packaging for sensitive components
- Fragile stickers for delicate items
Heavy/Large Items
- Wooden crates or reinforced boxes
- Pallet shipping for bulk orders
- Strapping and corner protection
- Weatherproof covering when required
Eco-Friendly: We use recyclable packaging materials wherever possible and encourage customers to recycle packaging after delivery.
Stay informed about your order status with our comprehensive tracking system:
Order Confirmation
Immediate email confirmation with order details
Processing Notification
Email when your order is being prepared
Dispatch Confirmation
Tracking number and carrier information provided
Delivery Updates
Real-time tracking through carrier websites
Damaged Items
- Inspect packages immediately upon delivery
- Take photos of damaged packaging and items
- Contact us within 48 hours of delivery
- Keep all packaging materials for inspection
- We will arrange replacement or refund
Lost or Missing Items
- Wait 2 business days after expected delivery
- Check with neighbors and building management
- Contact us with your tracking number
- We will investigate with the carrier
- Replacement or refund provided if confirmed lost
Important: Claims for damaged or missing items must be reported within 7 days of delivery. After this period, we cannot guarantee resolution.
Need help with shipping or have questions about your delivery? Contact our shipping team:
Contact Methods
Phone Support
+61 432 708 515
Mon-Fri 8:00 AM - 6:00 PM
Email Support
murad@mkelectricalsupplies.com
Response within 24 hours
Click & Collect Location
MK Electrical Supplies
2/591 Withers Rd
Rouse Hill NSW 2155
Hours: Mon-Fri 8:00 AM - 6:00 PM